FAQ

Shipping & Processing Times

Each item is handmade, packed, and mailed by Micaela from Vancouver, Canada.  I do my best to ship orders within 3 days, for made-to-order items it takes 2-3 weeks to create the item. 

Shipping times vary by region, all orders are shipping with a tracking number. 

Canada & US: 3-5 business days
United Kingdom: 5-10 business days
Everywhere else: 10-15 business days

Customers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Shipping costs are non-refundable.

 *All items are sent with tracking and insurance*

 

Cancellations 

I gladly accept cancellations, please contact me within 48 hours of purchasing.

 

Returns & Exchanges

I gladly accept returns and exchanges, please contact me within 30 days from the date of purchase. If 30 days has gone by since your purchase, I cannot offer a return or exchange.  

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For returns and exchanges email micaelamaejewelry@gmail.com

 

Wholesale Inquires & Contact Information

E-mail Micaela at micaelamaejewelry@gmail.com